Refund policy

Return & Refund Policy

Last Updated: July 25, 2026

Thank you for shopping with us. We strive to provide quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

1. Order Cancellation

Orders may be canceled within 12 hours of purchase, provided they have not yet entered processing or fulfillment.

Once an order has been processed or shipped, it cannot be canceled.

2. Returns

Due to the nature of our fulfillment process, we do not accept returns for:

  • Change of mind

  • Ordering the wrong item, size, or color

  • Buyer's remorse

  • Items that have been used or damaged after delivery

If a return is approved, customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Clear photos or videos of the item

  • Photos of the packaging (if applicable)

Once verified, we will offer one of the following:

  • A replacement

  • A full refund

  • A partial refund, where appropriate

4. Lost Packages

If your package is confirmed lost during transit, we will send a replacement or issue a full refund.

If tracking shows the package was delivered but you cannot locate it, please first check with neighbors, household members, or your local courier. We will assist you in opening an investigation where possible.

5. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is provided and the order has already been shipped, we cannot guarantee a refund or replacement.

6. Delivery Delays

Estimated delivery times are not guaranteed.

Delays caused by customs, severe weather, carrier disruptions, holidays, or other events beyond our control are not eligible for refunds.

7. Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after approval for the refund to appear, depending on your payment provider.

8. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made products

  • Clearance or final-sale items

  • Gift cards (if offered)

9. Contact Us

If you need assistance with your order, please contact our customer support team and include your order number.

We aim to respond within 1–2 business days.